Your Privacy Is Our Priority

1. Introduction and Overview

777db is an online gaming and betting platform operated for players in Bangladesh. We take the protection of our users' personal information very seriously. The purpose of this Privacy Policy is to clearly inform you about what information we collect, why we collect it, and how that information is stored, used, and protected.

777db believes that transparency around data is the foundation of a healthy and trustworthy relationship. We commit that your personal information will never be sold or misused by any third party. Keeping your information secure is our primary responsibility.

2. What Information We Collect

When you register on, use, or contact us through the 777db platform, the following types of information may be collected:

2.1 Personal Identity Information

• Full name and username
• Date of birth (for age verification — 21+ confirmation)
• Email address
• National ID card or other government-issued identity document details (at the time of identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing)
• Deposit and withdrawal history
• Betting and gaming transaction records

2.3 Technical Information

• IP address and device identity
• Browser type and operating system
• Cookie and session data
• Site activity logs and page visit information
• Device location (only for verifying geographic restrictions)

2.4 Communication Information

• Records of communications with us via live chat and email
• Details of customer service complaints and requests

3. Purpose of Data Collection

777db collects and uses your information only for the following legitimate purposes:

• Account Management: For creating, verifying, and managing your account.
• Identity Verification: For age confirmation (21+) and proof of identity.
• Transaction Processing: For handling all financial activities including deposits and withdrawals.
• Security and Fraud Prevention: For detecting and preventing suspicious activity.
• Responsible Gaming: For monitoring your gaming habits to identify problematic behavior and provide necessary support.
• Customer Service: For resolving your complaints and requests.
• Legal Compliance: For complying with applicable laws and regulations.
• Service Improvement: For analyzing user experience to improve the quality of the platform.

We do not use your information for any purpose beyond those listed above.

4. Cookie Policy

The 777db platform uses cookies. Cookies are small text files stored on your device that help us remember information about your visit.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site. Without these, the platform will not work properly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand how users interact with our site.
• Security Cookies: Used to detect fraudulent activity.

You can control cookies by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the platform.

5. Data Sharing and Third Parties

777db never sells your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.

5.2 Technology Service Providers

With technology partners who assist in operating our platform, who work under strict confidentiality agreements.

5.3 Legal Authorities

Where there is a legal obligation or a court order, information may be shared with the relevant authorities.

5.4 Fraud Prevention

In cases of serious fraudulent activity, limited information may be shared with law enforcement agencies.

6. Data Security Measures

777db adopts industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored in secure data centers where unauthorized access is prohibited.
• Two-Factor Authentication: A two-factor authentication system for additional account security.
• Regular Security Audits: Our systems undergo regular security testing.
• Limited Access: Only authorized personnel can access the necessary information.
• Automated Monitoring: Around-the-clock automated monitoring to detect suspicious activity.

Please note, however, that no method on the internet is 100% secure. You also have some responsibility — do not share your password with anyone and use a secure network.

7. Data Retention Period

777db retains your information for a defined period based on necessity:

• Account Information: For the entire duration the account is active and for a specified period after closure to meet legal requirements.
• Financial Transaction Records: For the period required under financial regulations.
• Communication Records: For a limited period after a complaint is resolved.
• Technical Logs: Retained for a short term for system security purposes.

After the defined retention period, data is securely deleted or anonymized.

8. Your Rights

As a user of 777db, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Correction

If there is any error in your information, you may request a correction. You can also update much of your information yourself through your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be restricted.

8.5 Right to Lodge a Complaint

If you have any complaint about the protection of your information, please contact our support team. We always take your complaints seriously.

9. Protection of Minors

777db is strictly prohibited for anyone under the age of 21. We do not intentionally collect any information from minors. Age verification is mandatory at the time of registration.

If we become aware that we hold information about a minor, that information will be deleted immediately and the associated account will be closed.

10. Responsible Gaming and Data Use

777db places the highest importance on responsible gaming. We use your gaming activity data to:

• Identify unusual betting patterns
• Provide self-exclusion support when needed
• Effectively manage responsible gaming tools
• Assist in setting gaming limits when needed

To learn more about responsible gaming, visit our Responsible Gaming page.

11. Third-Party Links and Services

Some third-party software and services are used to operate the 777db platform. These third parties have their own privacy policies which are not under our control. However, we ensure that our partners follow industry-standard privacy and security practices.

Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Ezugi have their own data policies. Information collected while playing their games may be governed by that provider's policy.

12. Policy Changes and Updates

777db may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of the policy will be changed
• For significant changes, a notice will be sent to your registered email
• Sufficient time will be given before the updated policy takes effect

We recommend that you visit this page regularly to stay informed about the latest policy. Continued use of the platform after a policy update will be considered as your agreement to the new policy.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us through the following: